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XM Radio Complaint - XM Customer Service STINKS
XM Radio Complaint

XM Radio Complaint


bigdtiger77's Picture Reviewed by bigdtiger77

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XM Customer Service STINKS


Use caution when looking to XM radio for your entertainment needs. They have a good product but if you ever have problems with you bill they are completely impossible to work with. They have given me four different invoices in less than 30 days and still have not resolved the problem. On top of that they charged me $2.00 each time they sent me a different bill. I have had to contact customer service more than six times and have spent HOURS on the phone trying to resolve the problem. Have been told several times that a supervisor would call to discuss my billing issues and have not heard from anyone, other than an electronic "survey" as to how my inquiry was handled. Their "smoke screen" of they are concerned about customer service is just B.S. They may advertise as being the #1 provider out there but with their total incompetents they won’t be for long…Good luck


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